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Why "The Customer Is Always Right" Is Wrong

Posted by Deb Muoio

May 15, 2025 11:05:57 AM

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Topics: HR Tips, Employee Engagement, Retention, Employee Wellbeing, Workplace Bullying, Customer Service, Turnover

Bring on the customer from hell! Personality traits that all customer service reps need

Posted by Deb Muoio

May 27, 2014 11:57:00 AM

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Topics: Hiring, Employee Development, Personality Assessment, Pre-employment Testing, Customer Service, Training